Refund and Returns Policy

Effective Date: [31 July 2023]

Thank you for shopping at Furniture Hub! We want you to be fully satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward Return and Refund Policy. Please read the following guidelines carefully to understand the return and refund process:

1. Eligibility for Returns
   a. Damaged or Defective Products: If you receive a product that is damaged during shipping or has a manufacturing defect, please contact our customer support team within [7 days] of delivery. We will arrange for a replacement or provide a full refund, including shipping costs.

b. Incorrect Product: If you receive the wrong product, please notify us within [2 Days] of delivery. We will arrange for the correct item to be shipped to you or offer a full refund, including shipping costs.

c. Change of Mind: If you decide you no longer want the product and wish to return it for a refund, you may do so within [2 days] of delivery. Please note that the returned product must be in its original condition and packaging with all accessories and tags intact.

2. Return Process
   a. Initiate the Return: To initiate the return process, please contact our customer support team at [support@furniturehub.co.in]. Provide your order details and reason for the return. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

b. Packaging: Please ensure the product is securely packed in its original packaging to prevent damage during return shipping.

c. Return Shipping: You are responsible for the return shipping costs, except in cases of damaged, defective, or incorrect products.

3. Refund Process
   a. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.

b. Refund Amount: If the return is eligible, we will process the refund within [5-7 business days]. The refund amount will be the original purchase price of the product, excluding any shipping or handling charges.

c. Refund Method: Refunds will be issued using the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

4. Exclusions
   The following items are not eligible for return or refund:

a. Custom-made or personalized products.
b. Products that show signs of misuse, damage, or alteration not attributable to Furniture Hub.

5. Warranty
   Some products may come with a manufacturer’s warranty. If you encounter any issues covered by the warranty, please contact the manufacturer directly for assistance.
6. Contact Us
   If you have any questions or concerns regarding our Return and Refund Policy, please contact us at: furniturehub2010@gmail.com

Furniture Hub
60, (old no 01.) 10th Cross Vidhyavardhaka Sanga Road,
1st Block Rajajinagar, Bangalore – 560010
Email: support@furniturehub.com

We hope you enjoy your shopping experience with Furniture Hub. Your satisfaction is our priority, and we are here to assist you with any queries or concerns you may have. Thank you for choosing Furniture Hub!